Frequently Asked Questions
All this technical 3D talk can get confusing and overwhelming.
Here is a collection of frequently asked questions to help you out.
We have also compiled a glossary of 3D related words that might help make things clearer.
How do I inquire about your services?
You can either contact us through any of the contact forms on the site, for example on the Contact Us page Or through email at: [email protected]
Describe your project and we’ll get back to you shortly.
How much does it cost?
Prices can vary a lot depending on many different aspects, so we have a dedicated page for explaining it all.
How can you guarantee quality of the finished material?
Our material both represent you as the customer and us as the supplier. We won’t sign off on anything that isn’t up to par or better than our past projects.
We always have multiple experienced 3D artists check the material several times during the project to ensure the quality is high.
During the process we will send you pictures of the material taking shape so you can see that it’s going in the right direction.
Are corrections free?
All our projects come with a number of free correction hours based on the scope of the project. Any changes that you want, that fits within this timeframe, are free as long as we get noticed before the project is finished and the final material is produced.
If you find an error that is our fault, we will always correct it for free.
How do I pay?
We will send over an invoice for you to pay. We might be able to arrange other payment options if needed.
Where are you located?
We are located in Gävle, Sweden but work mostly remotely over the internet. It is not necessary to visit us physically but we can arrange physical meetings when necessary.
What are the turnaround times for a project?
It depends a lot on the scope of the project, but most projects will be finished within weeks or days. Depending on your deadline we can put a higher priority on your project where needed, to ensure a faster delivery time.
Can I get a discount?
For big projects or long term customers we can often arrange a discount. Please contact us and we’ll discuss it further.
What material do you need from me?
We can work with any kind of material.
- If you have some kind of 3D models of your product or project we can use those. Any file format is fine.
- If you don’t have 3D models we can use drawings, blueprints, photography, video or even hand drawn sketches to bring your project to life.
- To get on the same page regarding style and feel of the material you can send us mood boards or individual pictures you have seen that you think have the look you want.
The more material you can provide us the better.
Is my data safe with you?
We take IT security very seriously and have a lot of experience handling material in a safe way.
All your files will be safely stored locally with regular backups and in our encrypted cloud storage to ensure maximum security.
Only you will have access to the finished material and it will be sent to you with a safe, encrypted file transfer service or on physical thumb drive if you prefer that.
We will happily sign your NDA if your project contain sensitive information you want to control.
How complicated is it for me?
We can produce 3D material with only limited input and material from you. It’s all up to how you prefer.
Generally we decide on a scope for the project based on either an upstart meeting or over email.
We will regularly provide you with status updates allowing you to give input through our project management system if you want to. Lastly we send over the finished project for you to sign off on before the final files are produced and sent over.
How can I contact you during the project?
We will provide you with contact details to everyone involded in the project so you can get in touch at any time.
We will also provide you with status updates in the form of pictures, allowing you to give input during the project through our project management system.
Below is a glossary of 3D related words and concepts that might help make things clearer.
The process of using any 3D software to produce images or video/animations in any kind of visual style is called 3D Rendering.
The process of making an object or character in 3D. There are several different methods and softwares used to produce 3D Models.
We can reproduce your project or product as a realistic, true to life 3D model to be used in any kind of rendered or realtime material.
Once a model have been made you need texture it.
This entails producing digital materials that like real life materials have various physical properties such as shinyness, reflectivity, roughness, transparency and so on.
By making accurate true-to-life digital materials for 3D models you can ensure they look realistic and indestinguishable from a photo.
The final steps in the rendering process. After the rendered material have been created you usually go through post production. This entails using various softwares to adjust the image or video for the final finished product.
The process of producing digital, realistic images of an interior environment. Could be used for example to produce a modern living room for you to display your product in.
The benefits of doing this in 3D is that you don’t need to find a photographer, find and stage a location, deal with lighting and more. You also get the freedom of easily changing anything in the scene without extensive construction work. Don’t like the window’s location? Let’s move it! Wrong color on the walls? Easy fix.
Generally 3D is cheaper and quicker than a photo shoot.
The process of producing digital, realistic images of any architectural, real estate object. Could be used to produce realistic images or videos of your building project long before construction has begun.
The benefits of doing this in 3D is that you aren’t limited by the current state of the project, weather conditions or any outside factor. With 3D you can even show what the location will look like a couple of years in the future when the residents have already moved an and there are no longer any traces left of the construction work.
You can even use this to test out various ideas for the project. For example should you go with a white or grey facade or what if there were bigger panorama windows? We can easily produce multiple examples for you to show at your project proposal.
The process of producing digital, realistic images of a physical product. Could be used to produce pictures for your web shop or animations for you commercials.
We can use either your 3D models or produce models for you to be used to render product material. We will reproduce your product’s materials digitally to ensure it looks just like the real thing. Lastly we light it with proper studio lighting to make sure it looks as good as possible.
This can also be used to show various product variations and options.
Using 3D means you can produce picture material long before production of the product has begun. This way you have something visual to show at your design proposals or for you marketing efforts at any stage in your RnD process.
Any 3D material we produce can contain motion and can be rendered as a moving picture or video.
- Various moving camera sequences to show off different areas of a building.
- Animated characters that move and talk.
This can be produced for your site, social media or even as full commercial videos.
A benefit of doing this with 3D is that you aren’t limited to real-life constraints. These can be made before your actual physical project is done so you can start your marketing as soon as possible.
Still Have Questions?
Feel free to contact us and we’ll gladly answer any of your questions.